Returns

If for any reason you are not completely satisfied with your purchase, please contact us in writing within 7 working days of your delivery and return it to us with this form filled out within 14 days for exchange or refund. Refunds will be made within 30 days of the item being returned to us. Postage costs will not be refunded on unwanted items.
To be eligible for a refund the goods must be unopened or unused in any way at all. We must be able to resell the goods for full value once returned to us. If returns arrive in poor or unsalable condition the refund will not be available. The goods must be returned at the cost of the customer unused and in their original packaging to the following address:
Vibe Collection
P.O. Box 454
Leeds
LS17 1HD
England

Please ensure you apply the correct value of stamps as we will not be liable for any underpayment and in such circumstances your returns may not reach us. Please also remember to obtain a Proof of Posting Certificate from the Post Office as we cannot be held responsible for items lost in the post. We will refund your money less any carriage charges within 30 days of receipt of the goods.

If you wish to make a complaint

We do genuinely make every effort to impress you with the service that we offer, however if you feel in any way disappointed with us for whatever reason then please contact John Appleson, the Managing Director who will treat the matter with complete confidence:

By post by writing to:
Vibe Collection
P.O. Box 454
Leeds
LS17 1HD
England
We guarantee to acknowledge your complaint within 3 days and aim to resolve the matter completely within 7 days.
 

See also

 
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